Shipping, Returns and Refunds Policy

 

At FENCE, we want you to be completely satisfied with your purchase. Below you will find our transparent policies regarding shipping, returns, and refunds to ensure a smooth shopping experience.

Returns at a Glance

Policy Feature	Details
Return Window	30 days from date of purchase
Item Condition	Unused, original packaging, same condition as received
Refund Type	Original payment method or gift credit
Return Shipping	Customer responsibility (non-refundable)

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1. Return Eligibility and Window

Our standard return policy lasts 30 days. If 30 days have passed since your purchase date, we unfortunately cannot offer a full refund or exchange.

To be eligible for a return, your item must meet the following criteria:

• The item is unused and in the same condition as when you received it.
• The item is in its original packaging.
• You have a valid receipt or proof of purchase.

Note: Please do not send your purchase back to the manufacturer. All returns must be sent to our designated return address.

2. Non-Returnable and Special Items

To maintain health and safety standards, certain goods are exempt from being returned.

Items That Cannot Be Returned:

• Perishable goods: Food, flowers, newspapers, or magazines.
• Sanitary/Intimate items: Personal care products or intimate apparel.
• Hazardous materials: Flammable liquids, gases, or chemicals.
• Digital/Gift items: Gift cards and downloadable software products.

Partial Refunds

In specific scenarios, only a partial refund may be granted:

• Books with obvious signs of use.
• Opened media (CDs, DVDs, software, vinyl records, or video games).
• Items missing parts or damaged for reasons not due to our error.
• Items returned more than 30 days after delivery.

3. How the Refund Process Works

Inspection: Once your return is received, we will inspect the item.
Notification: We will send an email to notify you that we have received your item and whether your refund is approved or rejected.
Processing: If approved, your refund will be processed automatically. A credit will be applied to your original method of payment within a few business days.

Sale Items

Please note that only regular-priced items may be refunded. Sale items are considered final sale and cannot be refunded.

4. Late or Missing Refunds

If you haven’t seen your refund post yet, please follow these steps:
Check your bank account again.
Contact your credit card company; it can take several days for a refund to officially post.
Contact your bank to inquire about pending transactions.
If you have completed these steps and still have not received your refund, please contact us at [email protected]

5. Exchanges and Gifts

Defective or Damaged Items
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, email us at [email protected] mail your item to: 16912 Via De Santa Fe, Rancho Santa Fe, CA 92091.

Returning a Gift

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return via a gift certificate.
If the item wasn’t marked as a gift, the refund will be issued to the original purchaser, and they will be notified of the return.

6. Shipping Your Return

Frequently Asked Questions (FAQ)

How long do I have to return an item?
You have 30 days from the date of purchase to initiate a return.

Who pays for return shipping?
The customer is responsible for all return shipping costs, which are non-refundable.

Can I return a sale item?
No, sale items are final sale and are not eligible for refunds.

What do I do if my item arrived damaged?
Please email us immediately at {email} with photos of the damage to initiate an exchange.

Need more help?
Contact our support team at [email protected] for any additional questions regarding refunds and returns.16912 Via De Santa Fe, Rancho Santa Fe, CA 92091